Before contacting the support team, please have a look at the online help websites. In addition to instructions, you will also find FAQs that may help you further. Please note the following:

• Please contact the department, institute etc. where you study directly if your query is about places in courses.
• For questions about your degree programme, please contact the department, institute or service center etc. directly.
• All dates (application periods, deadlines etc.) can be found here.

Please fill out the form with as much detail as possible. Fields maked with * have to be filled in. Please only enter your Smail or uni-koeln email into the Email field.  You can also upload a screenshot to explain your issue further.